Nuendo 6 - constant crashes with Redline EQ now.

[neilwilkes]

Before I go into details, I must say that it works just fine under version 5.5.6, but under 6.0.7 it will not even initialize (always added to the Nuendo blacklist as it crashes the application to desktop on plugin scan at Redline EQ) and in 6.5 it initializes but causes crashes regularly.

The difference is that I have added a Yamaha Nuage system - could this cause such issues?

[nousch]

We have to check that out. What about the other 112dB plugins, no problems there?

--nousch

[orbit1]

I get the same thing with Cubase 7.5.

Loading the plugin seems to be ok in a new project, but anything else crashes cubase. If I try to unload the plugin after loading it, cubase crashes. If a project has the plugin within, the cubase will crash on project load.

No problems with redline reverb, or pre-amp, but I do have a similar issue with the big blue limiter which crashes whenever I change the lookahead.

Its such a shame because I've grown to love the sound of the redline EQ but its unusable.

[martijn]

Are we talking about Windows or Mac here?

I have to admit we only have Cubase 7 at 112dB to test on... We'll get 7.5 first thing in the morning!!!

-Martijn-

[orbit1]

OSX 10.9 for me.

Redline EQ also crashes Ableton 9.1 on detection and is thus unavailable.

[martijn]

That Ableton Live we do have ;-)

Is it the 32 or 64 bit that crashes or both?
Is it the VST or AU that crashes or both?

Sometimes on OSX our plists occasionally get corrupted and cause this kind of trouble. Deleting these files quite often resolve the issue. After deleting you will have to reauthorize the plugin with your authorization file.

These files are located in: ~/Library/Preferences

In the Finder's "Go" menu choose: "Go to Folder" and paste: "~/Library/Preferences/"

Delete these files:

com.112dB.Redline.Equalizer.Preferences.Authorization.plist
com.112dB.Redline.Equalizer.Preferences.plist
com.112dB.Redline.Equalizer.Preferences.Preferences.plist

Restart your Mac. (this really is necessary sins Lion)

Please let me know if this improved the situation.

On Windows these preferences are stored in the Registry. To reset them use the uninstaller in programs and features in the control panel. Than reinstall the plugin.

I'm not shore if this will resolve anything on the Windows and but would like to know if it did not indeed just to write that off... But ya never know...

Regards,

-Martijn-

[neilwilkes]

Hi Martijn.

With apologies for the incomplete summary - for some reason I assumed that you had my DAW specs stashed away, and I should know better than to assume anything at all.
My se4tup is a 64-bit Windows 7 Pro SP1. It's the 64-bit version in a 64-bit host and in Nuendo 6.5 & Cubase 7.5, the situation was utterly dire. For some reason (I know not why, and it might even be a Steinberg issue) Redline EQ is now dreadfully unstable.
I will try with Big Blue Compressor & the redline Preamp as well as Redline Reverb (will go snag me a license for that one in a minute) and I will report back later today.

[martijn]

Hey Neil,

Just upgraded to Cubase 7.5.20. So far it seems all 112dB plugs run fine here...

Could you describe how the often and when the problems occur and how they look like?

Did you try uninstalling the plugin with the uninstaller and than reinstall it? (this zaps the registry entries, you will have to reenter your license file)

Thanks for your help!!!

-Martijn-

[orbit1]

Hi Martijn,

I find that redlineEQ crashes every time on project load in Cubase 7.5.20 (64bit) OSX 10.9.

There's a 50/50 chance of Cubase crashing that whenever I load the plugin on a project that hasn't previously had redlineEQ.

I've deleted the .plists that you specified but the problem still continues.

[martijn]

Ok, this is not good and has my full attention now...

So you say:

The Redline EQ is causing various types of crashes in Cubase. Some times when deleting an instance, sometimes it already crashes when just loading a project containing the plugin.

Right?

Questions:

Does this happen when you open or close the gui?
Or do something causing the gui to open or close?

If you would first close the Redline EQ before you save your project, does it load than without crashing?

Do you still have the crash where changing the lookahead in the Limmiter?

Regards,

-Martijn-

[orbit1]

Hi Martijn,

I just tried the following.

• Opened a project without redline EQ and loaded as an insert.
• Tweaked a few knobs, closed the gui.
• Opened the gui, tweaked some more knobs and closed the gui again.
• Saved the project (as a new version).
• Closed the project.
• Opened the new version of the project again, opened the gui for redlineEQ.
• Closed the gui, cubase crashed.

I repeated the process twice and it would crash consistently.

I also tried unloading the plugin while the gui was not open and it would unload fine and not crash. This might explain why some older projects crash on load - the gui might have been left open and thus crash cubase.

I will experiment with big blue later today.

Its such a shame, I love the sound of redlineEQ but I can't seem to use it reliably.

[neilwilkes]

I'll be all over this later today on PC as well.
It does sound horribly familiar though.

[martijn]

I had one crash but could not reproduce it... Opened and close the plugin many times... Saved opened and did it again.

We will continue to investigate this.

Could you send me a crash log?

Do you have a simple Project where i need to do one more step to make it crash?

-Martijn-

[orbit1]

Hi martijn.

I thought would try with a completely empty project so I did the following:

• Created a new project without and channels.
• Added a stereo audio channel and redline EQ and loaded as an insert.
• Tweaked a few knobs, closed the gui.
• Opened the gui, tweaked some more knobs and closed the gui again.
• Saved the project (as a new version).
• Closed the project.
• Opened the new version of the project again, opened the gui for redlineEQ.
• Closed the gui, (no crash!) opened the gui and closed Cubase which then crashed.

I work at 24bit and 48kHz. Would that have anything to do with it?

[orbit1]

I was just reading in the other forum.... could it be related to this one found in the big blue compressor?